WEBSITE TERMS AND CONDITIONS
NextGenRelo — www.nextgenrelo.com
Last updated: 7.7.26
Welcome to www.nextgenrelo.com (the
"Website"), operated by NextGenRelo ("we", "us",
"our", or the "Company"). These Terms and Conditions
("Terms") govern your access to and use of the Website, including any
enquiry, quote request, booking, or purchase of relocation-related services
made through it. By accessing or using the Website, you ("you",
"user", or "Customer") agree to be bound by these Terms. If
you do not agree, please do not use the Website.
1. About Our Services
1.1 The Website
provides information about, and allows users to enquire about or book,
relocation and moving-related services, which may include:
•
International and domestic household relocation
coordination
•
Removals, packing, and shipping coordination via
third-party movers
•
Destination services (home search, area orientation,
school search)
•
Visa and immigration information and referrals
•
Temporary accommodation booking assistance
1.2 Service
availability, pricing, and specifications displayed on the Website are
indicative and subject to confirmation at the time of booking. We reserve the
right to amend, suspend, or discontinue any service listed on the Website at
any time.
2. Quotes, Bookings, and Contract Formation
1.
Submitting an enquiry or quote request through the
Website does not create a binding contract. A contract for services is only
formed once we issue a written booking confirmation or signed Service
Agreement, and, where applicable, you have paid any required deposit.
2.
Quotes provided via the Website are estimates based on
the information you supply and may be revised following a survey, consultation,
or once full details of your relocation are known (e.g. volume of goods,
destination, access restrictions, customs requirements).
3.
You are responsible for providing accurate information
about your relocation (origin and destination addresses, inventory, timing, and
any special requirements). We are not liable for delays or additional costs
arising from inaccurate or incomplete information.
3. Third-Party Service Providers
3.1 Certain
services featured on the Website (including removals, storage, immigration
advice, temporary housing, and insurance) are performed by independent
third-party providers ("Providers"). Where we refer or introduce you
to a Provider, we do so as an intermediary.
3.2 We take
reasonable care in selecting reputable Providers, but we do not guarantee their
performance and are not liable for any act, omission, delay, damage, or loss
caused by a Provider. Your contract for the underlying service (e.g., the
physical move, immigration filing) may be directly with the Provider and
subject to that Provider's own terms and conditions, which you should review
separately.
4. Pricing and Payment
4.
All prices displayed on the Website are shown in the
currency indicated and are exclusive of applicable taxes unless stated
otherwise.
5.
A deposit may be required to confirm a booking, with
the balance payable in accordance with the payment schedule set out in your
booking confirmation.
6.
We reserve the right to correct pricing errors on the
Website at any time before a booking is confirmed. If a pricing error is
discovered after a booking is confirmed, we will contact you to agree the
correct price or, if you prefer, cancel the booking with a full refund of any
amount paid.
7.
Late or failed payments may result in suspension of
services until payment is received.
5. Cancellations and Changes
5.1 You may
request to cancel or amend a booking by contacting us in writing. Cancellation
fees may apply depending on how close to the scheduled service date the
cancellation is requested, as set out in your booking confirmation or Service
Agreement.
5.2 Where a
booking involves third-party costs already committed on your behalf (e.g.,
shipping slots, temporary housing deposits), those costs may be non-refundable
and will be deducted from any refund due.
6. Website Use and Acceptable Use
6.1 You agree
to use the Website only for lawful purposes and in a way that does not infringe
the rights of, or restrict or inhibit the use and enjoyment of, the Website by
any third party.
6.2 You must
not:
•
Attempt to gain unauthorised access to the Website, our
systems, or any account not belonging to you
•
Use any automated system (bots, scrapers) to access the
Website without our prior written consent
•
Upload or transmit any material that is unlawful,
defamatory, or contains viruses or malicious code
•
Use the Website to submit fraudulent enquiries or
bookings
7. Accounts
If the Website
allows you to create an account, you are responsible for maintaining the
confidentiality of your login credentials and for all activity that occurs
under your account. Notify us immediately of any unauthorised use of your
account.
8. Intellectual Property
All content on
the Website, including text, graphics, logos, images, and software, is owned by
or licensed to the Company and is protected by copyright, trademark, and other
intellectual property laws. You may view and print content for personal,
non-commercial use only, and must not reproduce, distribute, or create
derivative works from it without our prior written consent.
9. Third-Party Links
The Website may
contain links to third-party websites (e.g., Provider websites, visa authority
portals). We are not responsible for the content, accuracy, or practices of any
linked third-party website, and inclusion of a link does not imply endorsement.
10. Privacy and Data Protection
Our collection
and use of personal data submitted through the Website (including enquiry forms
and account information) is described in our Privacy Policy, available at [link
to Privacy Policy], which forms part of these Terms. We process personal data in
accordance with applicable data protection law, including the UK GDPR and,
where applicable, the EU GDPR.
11. Disclaimers
8.
The Website and its content are provided "as
is" and "as available". While we take reasonable steps to keep
information accurate and up to date, we do not warrant that the Website will be
uninterrupted, error-free, or free of viruses, or that pricing, availability,
or destination-specific information (e.g., visa requirements) is always
current, as these are subject to frequent change by third parties and
government authorities.
9.
Nothing on the Website constitutes legal, immigration,
tax, or financial advice. You should seek independent professional advice on
matters specific to your circumstances.
12. Limitation of Liability
10.
Nothing in these Terms excludes or limits our liability
for death or personal injury caused by negligence, fraud or fraudulent
misrepresentation, or any other liability that cannot be excluded or limited
under applicable law.
11.
Subject to clause 12.1, our total liability to you
arising out of or in connection with your use of the Website or the services
booked through it shall not exceed the total amount paid by you for the
relevant booking.
12.
Subject to clause 12.1, we shall not be liable for
indirect or consequential losses, loss of profit, loss of opportunity, or
losses arising from the acts or omissions of Providers or third parties.
13. Changes to These Terms
We may update
these Terms from time to time to reflect changes in our services, legal
requirements, or business practices. The updated Terms will be posted on the
Website with a revised "Last updated" date. Continued use of the
Website after changes are posted constitutes acceptance of the revised Terms.
Material changes affecting an existing booking will not apply retroactively
without your consent.
14. Governing Law and Jurisdiction
These Terms are
governed by and construed in accordance with the laws of England and Wales. Any
disputes arising out of or in connection with these Terms or your use of the
Website shall be subject to the exclusive jurisdiction of the courts of England
and Wales, without prejudice to any mandatory consumer protection rights you
may have in your country of residence.
15. Contact Us
Questions about
these Terms can be sent to infoeinternation.com NextGenRelo is registered in UK.
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